Industries · Healthcare
IT support for Maine healthcare practices
Medical, dental, behavioral health and therapy practices hold some of the most sensitive data there is. We keep your systems running between patients and put the safeguards the HIPAA Security Rule expects in place and on paper.
Built for practices
- Help desk that understands clinic hours
- Support for EHR, imaging and practice software
- Encryption on laptops, email and backups
- Multi-factor sign-in on every account
- Security risk assessment support
- Documentation for audits and insurers
Security & compliance
The safeguards HIPAA expects, actually in place.
The HIPAA Security Rule requires covered practices to assess the risks to electronic patient information and put administrative, physical and technical safeguards in place. In practice that means access controls, encryption, audit logs, backups and a plan for when something goes wrong.
Our Secure+ plan is built for this: 24/7 threat detection and response, security awareness training for your staff, and compliance documentation support so you can show what's in place. Compliance is ultimately the practice's responsibility, but you shouldn't have to figure out the technical side alone.
Any IT provider who can access patient data should sign a business associate agreement. Ask us about ours, and ask any provider you're considering.
Day to day
IT that keeps the schedule moving.
Practice software support
We work with your EHR, imaging or scheduling vendor so you're not stuck in the middle when something breaks.
Front-desk reliability
Computers, printers, scanners and card readers kept working so check-in doesn't stall.
Backups you can restore
Encrypted, off-site and immutable backups, tested on a schedule.
Learn more →Phones that reach patients
VoIP systems with auto attendants and after-hours routing.
Learn more →FAQ
Common questions
Can you make our practice HIPAA compliant?
No IT company can make a practice compliant on its own, because HIPAA covers policies, training and paperwork as well as technology. What we do is implement and document the technical safeguards, support your risk assessment, and train your staff, which is the part most practices struggle with.
Do you sign business associate agreements?
Ask us about our business associate agreement during your free assessment. Any IT provider with access to patient data should be prepared to sign one.
Start with a free IT assessment
We'll review your network, devices, backups and security, then hand you a plain-English report with your biggest risks ranked. No obligation.