Client support
Get help from Pine State Systems
Already a client? Here's the fastest way to reach us.
Something urgent?
If you think you've been hacked, see a ransom note, or your phones or internet are down for the whole office, call rather than email so we can start right away.
Remote support
Let us connect to your computer
For remote help, call us first. Your technician will send you a secure ScreenConnect link and walk you through connecting. It takes about a minute.
Only accept remote sessions you asked for. We will never call out of the blue asking to connect to your computer.
Sending a request
Help us fix it faster
Who and where
Your name, your company, and the computer or location affected.
What's happening
What you were doing, what you expected, and what happened instead. A screenshot or photo of any error helps a lot.
How urgent
Is one person affected or the whole office? Can people still work?
Not a client yet?
We can still help.
If something is broken right now, call 207-471-8510. For ongoing support, start with a free IT assessment.